Well Found - Shipping & FAQ

SHIPPING & FREIGHT

We ship to the 48 contiguous United States only.

Smaller items ship via UPS or USPS within 7–10 business days, unless otherwise noted. Standard carrier insurance is included. You’ll receive tracking information as soon as your piece is on its way.

For larger, delicate, or fragile items—including most furniture—a shipping quote is required prior to checkout. We work exclusively with our trusted third-party carrier—the same delivery partners Lauren has used to transport many of the antiques in her own home. Once your shipping quote is confirmed and payment is complete, the shipper will coordinate the final journey to you directly. Delivery is typically estimated at 4 to 8 weeks from the date of booking, though timing may vary depending on your location and shipper availability.

Please note: We do not offer local pickup.

DAMAGED ITEMS

While we work exclusively with trusted delivery partners, accidents can happen in transit. If your item arrives damaged, please notify the shipper immediately and document the issue with photographs. Any claims must be resolved directly with the shipping provider, as they are responsible for final delivery.

Please note: We are not liable for items lost or damaged in transit. For small parcels, insurance coverage is handled by the shipping provider. For larger items shipped via our third-party delivery partners, please confirm coverage directly with the shipper when coordinating delivery.

COLOR REPRESENTATION

Colors may appear slightly different in person depending on your screen's display setting. We photograph each piece to reflect its true tone and texture as accurately as possible.

ACCESS & RESPONSIBILITY

Buyers are responsible for ensuring that all access points, doorways, and site conditions are suitable for delivery. We strongly encourage you to measure carefully and confirm that your selected piece will fit into your space and through any entryways.

RETURNS & CANCELLATIONS

Due to the nature of antique and vintage pieces, all sales are final. We do not offer cancellations, returns, or exchanges once an order is placed.

If you have any questions before purchasing, we’re happy to provide additional details or photographs to help you feel confident in your selection.

EXPEDITED SHIPPING

At this time, we do not guarantee expedited shipping for any items. If you have a time-sensitive need, feel free to contact us prior to purchasing and we’ll do our best to accommodate your timeline when possible. Expedited shipping for small parcels may be available upon request and will incur an additional fee. Please inquire prior to purchase. Please note: Expedited shipping is not available for our designated third-party deliveries.

TRADE

We value thoughtful collaboration and love working with fellow design professionals. While we don’t have a formal program in place just yet, we’re happy to extend trade pricing on select pieces when possible. If you’re in the industry, we’d love to hear from you—please email us at hello@wellbydesign.com